3CX Phone Systems
3CX Phone Systems in Newcastle
Keep Your Business Connected, Always.
We provide phone systems solutions using 3CX phone systems, a powerful, software-based VoIP platform that gives your business greater flexibility, clearer communication, and lower call costs.
Our Professional Partners
Business Phone Systems in Newcastle
Is your phone system holding you back?
Calls Getting Lost or Missed
Without call queues, auto-attendants, or easy forwarding, clients struggle to reach the right person.
Remote Work is Frustrating
Staff can’t easily take calls, chat, or join meetings from mobile devices, laptops, or home offices.
Personal Numbers are Risky & Unprofessional
When staff have to make business calls from their personal mobiles, their private numbers are revealed to clients.
We Design Your System
We don’t install off-the-shelf systems. We design a solution around how your team connects with your customers.
We Deploy Your System
From setup to number transfers, we manage the entire rollout so your business stays connected throughout the transition.
We Support Your System
We stay with you long after installation, proactively managing and supporting your system as your business evolves.
Newcastle 3CX Phone Systems
Why your business should swap to 3CX
We offer expert technology solutions designed to meet the unique needs of your industry. From infrastructure to support, our services help your business thrive.
3CX Mobile & Desktop Apps
Stay connected from anywhere
- User-friendly
- Flexible
- Secure
- Use your business number on mobile instead of your private one
- Access voicemail, chat, presence, and call transfers on the go
- Reduce hardware costs with softphones and browser apps
- Improve availability for field and remote staff
Call Routing, Queues & Digital Receptionists (IVR)
Smarter call handling
- Customer-focused
- Professional
- Responsive
- 24/7 monitoring and threat detection
- Real-time incident response
- Proactive vulnerability management
- Reduced risk of cyberattacks and data loss
Voicemail to Email & Call Recording
Never miss a message or critical detail
3CX automatically emails voicemails to your inbox and lets you record calls for compliance or training. These features help businesses stay responsive and capture important conversations even when staff are unavailable.
- Reliable
- Auditable
- Convenient
- Voicemails sent as audio files to your email
- Store and retrieve recordings for customer service or compliance
- Useful for onboarding, staff coaching, or dispute resolution
- Configurable per user, department, or extension
Video Conferencing & Live Chat
More than just phone calls
3CX isn’t just a phone system it also includes high-quality video conferencing and live chat. Host internal meetings, webinars, or client calls, and add chat to your website to connect with leads in real time.
- All-in-one
- Engaging
- Customer-focused
- Start video meetings directly from your 3CX app
- Share screens, record sessions, and collaborate with ease
- Add Live Chat to your website to speak with customers instantly
- No third-party platforms or subscriptions needed
Video Calls Anywhere
Integrated chat and screen sharing make teamwork effortless, whether your team is in the office or remote.
Professional Numbers
Staff stay connected without exposing personal numbers, and clients always reach the right person.
Unified Communication
IP phones, softphones, and mobile apps work together to simplify communication and boost productivity.
3CX Phone Systems in Newcastle
What makes Pivotal Andor different?
Phone Support
We handle updates, add new users, and keep your system running smoothly as your business evolves.
Internet Services
Reliable, high-speed business internet supported by us to keep your phones connected and productive.
Staff Training
We train your team to use your 3CX phone system, from making calls to using mobile apps and voicemail.
Setup & Deployment
We set up your phone system from start to finish including numbers, extensions and hardware.
We can’t speak highly enough of the team at Pivotal. Their customer service is outstanding – always quick to respond, easy to deal with, and genuinely helpful.
Pivotal has been instrumental in keeping our organisation running smoothly. Their commitment, understanding and support has made them a valued partner.
Newcastle 3CX Phone Systems
Solutions Built for Modern Business
Let us help your business stay connected and productive with expert support every step of the way.
- Newcastle
- Central Coast
- Port Macquarie
- Singleton
- Muswellbrook
- Tamworth
- Gosford
- Taree
- Maitland
- Cessnock